The City of Great Falls is currently experiencing a significant service disruption impacting their primary internet connection and telephone system. This outage is reportedly due to a fiber cut occurring out of state, which is affecting numerous businesses and organizations across the regions of Montana, Wyoming, and Colorado.
As a result of this disruption, the City is relying on a backup internet connection. Residents and businesses may experience slower-than-usual access to internet-related services. The online utility billing portal is also being affected at this time, making it difficult for users to manage their accounts and make payments online.
If a call needs to be made to the 911 Dispatch Center’s non-emergency number, please call
406-454-6979. Calls made to 911 are not affected.
City staff are actively tracking the situation and are working with the service provider to restore
services as quickly as possible.
Stay tuned to The Great Falls Gazette as we will update as more information becomes available.
UPDATE:
At 12:00 PM on January 7th, the City’s phone system began to experience instability after a brief period of normal operation. The service provider has identified additional damage to the fiber infrastructure and is currently undertaking repairs to resolve the issue.
UPDATE January 10, 2026 @ 10 am
All City phones appear to be operating normally again.
By Karen Anderson: January 6, 2026 – Great Falls, Mt
Author: Karen Anderson
Karen is the Editor-in-Chief overseeing all news operations at Foxys Publishing Co. She also loves photography and spending time with her dogs.
