I would like to give a shout-out to First Interstate Bank for giving me the best customer service support I have ever received.
Recently, First Interstate converted its business online banking platform, and as luck would not have it, I ran into a glitch setting up my new username and password. Within a half hour of calling their Client Contact Center, which was experiencing high call volumes related to this conversion, I received a call from a lady who was easy to understand and knew exactly what she was doing.
After giving me easy-to-follow instructions, she stayed on the line to make sure everything was in working order. When I expressed concern that my situation was taking too much of her time, she said, “Not a problem. This is what we are here for.” If I didn’t know better, I would have thought I was speaking with someone in Great Falls. Thank you, First Interstate Bank, for caring enough about your customers to give us customer service like the old days!
Sandra, Great Falls, Mt
Author: Staff
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