NorthWestern Energy recently implemented new, communication system technology with new features to enhance customer service.
“Calls and emails to our Customer Service Centers use the same phone number and email addresses, those have not changed,” said NorthWestern Energy Technologist Customer Solutions Malina Hakola. “However, the new technology leverages real-time data and other features that improve response time to customer calls and emails. New features provide more information to crews, dispatchers and support personnel faster, which assists in restore service as quickly as possible when outages occur.”
The new technology, which replaces a platform that was near the end of its useful life, gets customers the information they want faster, whether they call to talk to a customer representative, use the automated system to report an outage or check on an account, or email NorthWestern Energy.
“NorthWestern Energy works to exceed our customers’ expectations for the quality of energy service we deliver and the customer service we provide,” said Hakola. “This new technology is a cost-effective tool to meet that goal and better serve our customers.”
